West Middlesex University Hospital: Total Facility Management

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West Middlesex University Hospital
2001 - London
Sector : Healthcare
Solution : Total FM
West Middlesex University Hospital
West Middlesex University Hospital

Under the PFI contract, Bouygues Energies & Services FM along with sister construction company Bouygues UK designed, built and operates 26,000m²  of new build including network infrastructure and medical facilities supply plus 17,000m² of existing facilities.

Bouygues Energies & Services FM provides the total facilities management services for the existing and new buildings (400+ beds) covering 43,000m²  for a period of 30 years including:

  • Fabric maintenance

  • M&E maintenance

  • Statutory and mandatory inspections

  • Gas, air & water systems

  • Lifecycle fund management

  • Patient and retail catering

  • Domestic services

  • Portering

  • Non-emergency patient transport

  • Parking management

  • Switchboard

  • Security and access control


 Benefits for Client:

  • A single multi-disciplinary contract team, which has provided the client with a more responsive service and a ‘first fix’ approach for reactive calls

  • Innovative and cost-effective cleaning solutions to support the control and prevention of healthcare acquired infections

  • 5 star food hygiene rating, in addition to the ‘Golden Tick’ for our pictorial patient menus

  • Supporting the Trust in gaining a 100% score in NHSLA level 2 and ‘Excellent’ PEAT scores in all three categories in 2011.